Yevheniia (or simply Jane) is passionate about providing and receiving good quality service. Having more than 12 years of experience in customer-facing functions, she is working for an international IT company, leading the Customer Support branch there. Jane is a speaker and lecturer on events, and she never stops learning something new. She believes that knowledge from the SDSI program would help her to change in a better way the reality in her country; and also would help to rebuild it faster.